Te Whiwhinga mahi The opportunity
Libraries and Learning Services at the University of Auckland is seeking enthusiastic and engaging people to join our Client Services team as a Client Services Assistant at the General Library.
The Client Services team includes Libraries and Information Commons, and is responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.
The position is part-time (20 hours) and fixed-term until 31 December 2021.
The shift pattern is :
For more information on the role, view the position description.
He kōrero mōu About you
We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem-solving and customer service skills, along with the ability to interact with people from various backgrounds.
Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.