ADT Security is the largest and most recognised international brand in the security industry. We invented the first monitored alarm 143 years ago, and continue to innovate providing solutions to government, business and people's homes.
ADT integrate products from our international partners and our own branded security products to deliver unrivalled solutions that include CCTV, Alarms, Monitoring, Retail Solutions, Access Control, Lone Worker and Medical Emergency protection solutions
We have an opportunity for a Sales Support Operator to join our team based in Auckland. This role will be responsible for providing administration and data entry support to the ADT Consumer Monitoring business.
In this pivotal role you will be responsible for ensuring the accurate processing of residential and small business technical jobs for the installation and maintenance of security alarm and medical systems.
Specific responsibilities include :
Administration support & Data entry
Setting up and maintaining files
Ensuring all data entry inputs are entered accurately and in a timely and efficient manner
To establish and maintain quality communication levels with colleagues, supervisors and management
Answering incoming internal and external phone calls and directing as necessary
Contribute to the attainment of high customer service standards
Provide support to the Subscriber Establishment Manager with general administration on an as needed basis
Fast and accurate data entry speed.
Intermediate knowledge of Microsoft Outlook (familiar with calendar function, distribution lists and folders
Intermediate knowledge of Microsoft Word, Excel (familiar with mail merge, tables, document formatting and formulas)
Previous experience in an administration and data entry role
Excellent communication skills both verbal and written
Ability to meet deadlines while working in a fast-paced environment
Punctuality with excellent presentation skills and an engaging and mature personality.
Specific position requirements :
Ability to obtain and hold a Certificate of Approval