Service Development Analytics and Reporting Manger
Madison Recruitment Ltd
Auckland, Newzealand
12h ago
source : Hireejobs

Service Development Analytics Reporting Manger About the role This will be a handson role where you will demonstrate your analytical and strategic ability as well as leading a team of Service Development Analysts The role will ensure the wider team has the data they require to understand changes we need to make in the contact centre benefits from these changes and reporting The successful candidate will work closely with the Head of Service Development and the other Team Managers to form the team strategy implementing these changes as identified Day to day responsibilities tasks Leadership of a team of Analysts and the assessment and development of staff members into a highly performing team Analyse the capabilities of existing customer delivery systems and platforms and identify opportunities to enhance existing services to improve service delivery Own and develop scalable insights and reporting to support change initiatives and improve performance through the use of data analysis Engage with all levels of the organisations in cross functional initiatives Start date ASAP startHours Standard Business hours Benefits Parking allowance Health and Life insurance provided What we are looking for At least 3 years management experience leading high performing teams 5 years relevant industry experience Proven data analysis experience including technology skills preferably e g Sql Understanding of reporting tools such as Splunk and Zenoss Track record of delivering excellent service outcomes and business change Demonstrable experience running continuous improvement programmes Understanding and experience of the endtoend strategic change process Proven ability to influence and network at all levels If you have ability to influence and champion change within a fastpaced environment then click Apply today Reference number 87713

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