Operations Center Engineer
Auckland, New Zealand
1d ago

Job Description

Workday currently has an open position in our Operations Center. Ops Center is the beating heart of Workday operations, successful candidate will be responsible ensure that our business is up, available and performing for our customers.

This is an exciting and challenging role where the candidate will be faced with complex problems and entrusted to put the customers experience first.

Responsibilities :

  • Maintain monitoring of a complex and distributed application stack
  • Primary point of contact for availability and performance issues
  • Drive and improve daily administration tasks
  • Take ownership of incidents and outages
  • Work closely with escalation teams and customer support
  • Participate in a shift pattern to achieve 365 day coverage
  • Required Experience :

  • 1-3 years + experience with Linux administration in a production environment
  • Working knowledge of monitoring tools (Nagios, Truesight, Wavefront, etc.)
  • Strong knowledge of all layers of the TCP / IP stack and common Internet services
  • Ability to own and drive customer related issues to resolution
  • Excellent communication and analytical skills for incident and problem management
  • Work well in a distributed team environment
  • Flexible to shift pattern changes
  • Desirables :

  • A Degree in Computing / Technology
  • Red Hat Certified System Administrator (RHCSA)
  • CompTIA Linux+
  • Advanced experience with scripting language (bash, awk, python, ruby, etc)
  • ITIL foundation or equivalent
  • LI-CD
  • Apply
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