Tenancy Advisors | WCC City Housing
Wellington City Council
Wellington, New Zealand
10d ago

Are you looking for a rewarding and challenging role working to improve the lives of some of the most disadvantaged people in our city?

Wellington City Council's City Housing unit has opportunities for people-orientated candidates with a can do attitude who want to make a difference in the community.

This role offers successful candidates the opportunity to be a key part of one of the largest and most highly regarded social housing landlords in New Zealand, Wellington City Council's City Housing business unit.

Every day the work you do will make a real difference to the lives of thousands of tenants by shaping how we manage our diverse social housing portfolio.

In turn you will be contributing to the Council's vision for the city; All Wellingtonians Well Housed.

About the role

City Housing provides social housing with subsidised rent, for households who face various barriers to accessing other types of housing.

Our tenants come from a wide range of backgrounds and some have complex needs. The welfare of our tenants is our top priority.

Our focus is on helping them to sustain their tenancy and providing a safe and stable housing environment.

The successful candidates will be working in a supportive team environment focussing on all aspects of tenancy management for over 2000 tenancies.

The job is a mix of office work and on-site visits to tenants' homes.

As one of our Tenancy Advisor's, you will be part of a team providing a comprehensive tenancy management service with tasks including :

  • Management of rent and tenant liability arrears
  • Making applications to, and representing City Housing at the Tenancy Tribunal
  • Referrals to, and collaboration with social support agencies where tenants have support needs in relation to managing their tenancy
  • Property inspections
  • Ensuring compliance with the Residential Tenancies Act
  • Responding to enquiries with an understanding of the complex needs of some tenants
  • You will need the ability to :

  • Act as an ambassador for the service with a high level of professionalism and maturity. Interacting respectfully with people from diverse backgrounds including those with literacy, language, physical and mental health challenges
  • Demonstrate personal resilience and the ability to self-manage while being a positive member of a team
  • Manage tenant needs with sensitivity but firmness, recognising the boundaries of City Housing's landlord role
  • Build and maintain relationships with various support agencies
  • Follow processes and adhere to established policies and protocols
  • Exercise sound judgement when facing complex situations and navigate, as well as negotiate, towards solutions
  • Apply strong administration skills and excellence in customer service to everything you do.
  • In return we can offer you a fantastic working environment and competitive salary.

    If this exciting opportunity appeals to you, apply today.

    Applicants must be eligible to work in New Zealand and must hold a full driving licence and drive both automatic and manual cars to apply for this role.

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