Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown’s revenue and distribute social support payments.
We’re offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.
Mō te tūnga About the role
We are part of the Enterprise Service Management function supporting the internal IR customers. In this fast-paced role you will be acting as the routine contact point.
You will respond to phone calls, analyse service requests, Self Service issues, Incidents from customers - both internal and our external partners & guiding them through first level technical and non-technical support.
You will work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in-depth queries.
In this varied role you will also :
The hours of work will be 7 hours 35 minutes per day Monday to Friday, to be worked between 8am and 5pm. We usually work in the office 3 days per week with 2 days working from home if desired.
The first 4 weeks of training will be completed in person.
We prioritise your development! Previous employees have grown internally into cyber security and business analyst roles.
Mōu About you
To be successful in this position you will possess some of the following attributes :
These knowledge bases contain articles that provide users and the Service Desk with information such as self-help, troubleshooting, and resolution.
If you are an adaptable team player with a can do approach we would love to hear from you!
Please apply online, attach a copy of your CV and Cover Letter outlining how you meet the role requirements as outlined.
For specific queries (including a copy of the role description), please email and one of our team members will be in touch with you.
Applications close on 27th May 2022.