Epsom, 1023ezyVet is a fast-growing technology company that is competing on the global stage. Our aim? Global domination -
taking over the world with our beautiful veterinary software, and to help us succeed we want an experienced Head of Implementation to lead our global service line on this incredible journey.
What's the role about?Our Global Implementation division provides highly successful onsite / remote project management, training, configuration and deployment services to customers adopting ezyVet as their new platform.
This position managers all aspects of the implementation division. Financial, Commercial, Operational and Relationship exploits all fall within the remit.
Some will be more predominant than others and in many cases, will have internal support to build the necessary outcomes.
Essentially this position exists to enhance the operational excellence of our implementation division through expert program and change management.
This post will be based full time in our Auckland or Dallas operations, you'll need the right to live and work in at least one of those countries to be successful.
What will you be doing?Our ability to efficiently implement ezyVet across a rapidly growing international customer base is key to our success.
Implementation Specialists are valuable resources, trained and fine tuned to deliver quality.If implementers are our orchestra the Head of Implementation is the conductor.
By definition, the primary duties of a conductor are to interpret the score (in our case the programme of projects) created by a composer (the contracts agreed by clients) in a manner which is reflective of those specific indications within that score (service level agreements), set the tempo (velocity and accuracy to which we deliver), ensure correct entries by various members of the ensemble (effective planning and deployment of resource), and to "shape" the phrasing where appropriate (make the operational decisions that are in the company’s best interest).
What tune you play doesn’t matter, effectively conducting an exceptional global implementation division does.The day to day : Provide strategic direction and change management for our global implementation teams covering, North America, EMEA and APAC regions.
Provide ongoing administrative and organisational direction for our regional implementation managersProvide meaningful management information to the business on customer satisfaction and division performanceProject manage better ways forward in terms of global implementation strategiesGet in the trenches whenever needed to help the troops win the dayDrive division performance to exceed budget and other financial requirementsMitigate any risks that threaten failure to deliver excellent outcomes to our customersWork with senior leadership to help craft the software and prioritize feature and fix releasesDirect scheduling and program sequencing ensuring the appropriate resources are deployed on the right assignmentsDominate the global Veterinary Software marketBe an evangelist of the ezyVet brandExperience you will have : Built and / or run a customer engaging work force based in various international locationsLed or supported change management initiatives creating a better more efficient divisionCreated and executed standard operating procedures that enable excellenceDelivered robust performance analysis of both individuals and overall projectsConsistent and constant communication through every form of technology across time zonesPerformance managed individuals on the edge and back to successIdentified and acted on opportunities for success on a global scaleOrchestrated software implementation programsAbout ezyVetWith a little kiwi ingenuity and a lot of passion, ezyVet came into existence.
A cloud-based, feature rich software solution used by over 1100 Veterinary Practices all around the world. ezyVet is quietly disrupting the global veterinary industry.
With customers in over twenty countries, 125+ staff and offices in London, Dallas and Auckland, there’s no better time than now to join the ezyVet journey.
ezyVet is growing at a fast pace, no two days are the same and no manual exists that will tell you what to do. If you’re a self-
starter, team player and want to be a part of building something great, then we’d love to hear from you.Reap the rewards of a fast-
growing, global company and achieve more than you ever thought possible.