Customer Experience AdministratorView
AA Insurance
Auckland, New Zealand
3d ago

We are looking for a Customer Experience (CX) Administrator to join AA Driving School. This newly created role will help deliver improved support for our growing offerings across AA Driver Training, CX and Fleet and Business teams.

The role includes invoicing, ownership of processes and systems and overall operational support. Ideally, you would have worked in a customer service role dealing with queries, complaints, and other various administrative tasks.

This is a fantastic opportunity to be join one of the largest driving schools in the southern hemisphere where we are constantly looking to develop new products and improve our delivery.

To be successful in this role you will need to demonstrate the following competencies :

  • Excellent communication skills - both verbal & written
  • Strong Microsoft Office skills including Word, Excel, Outlook
  • Proven experience in operational and / or CX support
  • Accounting experience - Payable and Receivable
  • Salesforce experience preferred but not essential
  • With our business evolving you will need to be adaptable to change. If this all sounds like you then join us for an amazing journey!

    The AA is much more than its Roadservice roots. We offer vehicle testing services, WoF's, vehicle repairs and service, driver licensing, driver education, tourism, insurances, advocacy, advice and many Member benefits that include fuel discounts, free professional eye checks, free driving lessons and free maps.

    We exist to provide excellent service, guidance and value to our 1.6 million Members - this is the heart of the AA and defines everything we do.

    With almost 1000 employees as well as different contracting opportunities this means there are a variety of careers available through the AA.

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