Business Analyst
Ministry of Social Development
Wellington, NZ
5d ago

The opportunity

With Agile practices firmly embedded in the IT domain using the SAFe framework, we are continuing our journey and are actively promoting agility right throughout the Ministry.

To support this transformation, we are looking for a Business Analyst with a strong background in IT Service Management (ITSM) Application Support.

It is essential that the successful candidate has excellent people and communication skills with the ability to work independently, be adjustable to changing priorities and have the confidence and professionalism to liaise with external organisations.

Key responsibilities :

  • Actively participate in our Agile ceremonies when and where required
  • Administrating, supporting, configuring and developing within our ITSM solution.
  • About you

    This transformational environment can be both dynamic and challenging, therefore we are looking for highly skilled professional who is capable of navigating ambiguity and thrive in the fast-paced, changing nature of our work.

    You will need to wholeheartedly embrace the Agile way of working and model the right behaviour for your peers and colleagues.

    This role requires a diverse range of skills from detailed business analysis (analysing system application and system customisation requirements) to technical development (customisation and configuration of system and application related change) to relationship management with internal customers and external vendors.

    You will have :

  • Technical understanding of ITSM tools and applications
  • Demonstrated success in building and maintaining positive working relationships.
  • Knowledge of the software development life cycle and best practice processes.
  • Proven capability for critical thinking in the analysis of requirements and development of solutions.
  • Ability to multi-task, prioritise and escalate where necessary.
  • Working knowledge of a variety of ITSM software packages.
  • Why work for us?

  • Sense of fulfilment and purpose in a values-driven organisation. Everything we do aims to positively improve the wellbeing of the people in our communities
  • Opportunities to work in several technology domains across a diverse range of portfolios
  • Applications close : 28th October 2020

    Position Description

    http : / / / hr / documents / position-descriptions / dce-people-and-capability / information-technology / junior-business-analyst-business-analyst-senior-business-analyst-dec-19-copy.docx

    Joining us

    Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

    We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū , Iwi and communities to realise their own potential and aspirations.

    If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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