Do you have claims experience and want to work for an industry-leading disruptor?
Do you enjoy working in a fast paced, dynamic environment?
Are you a team player and looking for an exceptional culture?
Hello Claims is an innovative, fast growing motor claims solution provider that delivers benefits to insurers, policy holders, fleet managers and brokers.
Hello Claims has delivered a First to Market Assessing Technology and claim services’ providing motor claims operational excellence.
Our motor claims management and assessing solution covers passenger vehicles, trucks, machinery, caravans, motor cycles and motor vehicle liability claims.
Hello Claims has a comprehensive international footprint.
Hello Claims requires a Claims Specialist to join the team. This position will invite you into our fast-growing, exciting and dynamic culture.
If you have the right skills set, a customer-centred attitude, and enjoy coming to work with a smile on your face, then we want to hear from you!
This role is varied and responsibilities will include :
Ensure the administration of the claim prior to assessment is completed accurately and in a timely matter for the assessors.
Answer inbound calls and action accordingly
Proactively manage outbound calls for clients
Provide emergency assistance when and where required
Liaise with assessor’s follow-up assessment reports and assessing enquiries
Manage a shared inbox and action required tasks daily
Liaise directly with repairers for updates throughout the claim’s lifecycle
Liaise with Clients on any claims awaiting approval
Log claims for Clients in the Hello Claims system
Adhere to Company policies and procedures to assist in mitigating risk
Support other key stakeholders throughout the claim lifecycle
Investigate and respond to any client issues accordingly
Skills & Experience :
2 years previous experience in claims administration
Experienced and comfortable in communicating over the phone
High attention to detail
Effective communication skills; both written and verbal
Intermediate computer skills
Works well in a team environment
Personable and approachable
Ability to build rapport with external parties
A strong and positive work ethic
Exceptional customer service skills
Excellent problem solving skills with innovative solutions
Can work in a fast-paced environment
What is on Offer?
The opportunity to progress your career working in an international company that encourages staff progression
Great company culture with a supportive team
Attractive remuneration package
Ongoing support and development
If you thrive in a team environment and are looking for a role that will secure your career in a dynamic and highly innovative International business, then click the "Apply Now" button or email your CV & Cover Letter to