Waiters
Restaurant Association of New Zealand
Wellington
2d ago

POSITION DESCRIPTION

Position purpose The wait staff role is one that involves attending to the needs of the guest as required and directed in a polite and friendly manner.

Main Tasks.

  • Welcoming and seating guests
  • Taking food and beverage orders and delivering these orders to guests
  • Passionate about delivering a high standard of service to different types of clientele
  • Attend to all guest needs in a polite and cheerful manner
  • Ensure good standard of cleanliness and presentation of insert type of venue
  • The above list is not exhaustive and the role may change to meet the overall objectives of the company.

    Other Duties

  • General cleaning, setting tables and taking payments
  • Required qualities

  • Professional approach
  • Ability to work under pressure
  • Organistaional and time management skills
  • Excellent attention to detail
  • Tenacity
  • Strategic thinking
  • Professional appearance
  • Work well with a team
  • Qualifications

  • Current RSA certification
  • Experience

  • Relevant industry experience
  • Skills & competencies

  • Customer service focused : committed to providing exceptional customer service
  • Communication : the ability to communicate clearly and concisely, varying communication style depending upon the audience
  • Attention to detail : excellent attention to detail in presentation of venue
  • Commerciality : ability to apply knowledge in a practical, commercial manner
  • Teamwork : willingness to assist and support others as required and get on with team members
  • Time management / organisation : accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner
  • Personal attributes

  • Professional approach (essential)
  • Confident manner (essential)
  • Positive approach to change (essential)
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