Senior Business Analyst Functional Consultant
Datacom is one of Australasia s largest professional IT services companies
Auckland, Newzealand
3d ago
source : Hireejobs

Senior Business Analyst Functional Consultant Our purpose Here at Datacom we connect people and technology in order to solve challenges create opportunities and discover new possibilities for the communities we live in The Nitty Gritty We have over 6 200 people across our global offices and generate an annual revenue of over 1 2 billion this makes us one of Australasia s largest professional IT services companies We have extensive expertise in operating data centres providing IT services software engineering and application management as well as payroll and customer service design and operations With this comes a long list of significant clients Datacom is committed to hiring developing and promoting the best talent from a diverse range of backgrounds We are local at heart yet worldclass in capability About the Role Our Product team part of the Datacom Solutions Local Government group deliver product enhancements and implementation services to our customers This is a closeknit team of high performers who take pride in the solutions they deliver and get a buzz out of seeing their applications being utilised by our clients The primary purpose of this role is to deliver excellent outcomes by providing expert advice product enhancement design some implementation consultancy and training to both existing and new customers You will also work closely with customer stakeholders users and the build team on a daytoday basis to convert ideas and concepts into prioritised work items Typical activities include requirements gathering user story and backlog creation prioritisation technical dependency mapping client expectation management workshop planning and facilitation Ultimately you will be the owner of delivering functional outcomes for our customers You ll need to have great organisational communication skills and the ability to plan ahead if you want to be successful with us Working across New Zealand and potentially in Australia there will be some travel required Duties and responsibilities of the role include but are not limited to Gather requirements design and document a solution approach gain validation and signoff from the customer maintain functional specifications support the build process through to implementation Contribute to the drafting of statements of work including estimation of Functional Design or Implementation activities review of team estimates drafting and review of SOW documents Provide some tier 2 3 application support for customers for issue resolution for prioritised issues Provide leadership and guidance for customers and team members in the area of Business Analysis and best practice Solution design and implementation Project delivery What you ll bring You will need to have a strong combination of skills and experiences across traditional BA tasks and toolsets have ability to communicate with stakeholders to elicit requirements and carefully manage expectations across a wide stakeholder group You will ideally have a good understanding of project delivery approaches in either agile or waterfall with a passion for ensuring a great customer experience and outcome along with that a mindset that continually analyses digital technology from how the endcustomer will be using it You will identify areas of value root out pain points and be the interface between the product team and the customer You will enjoy acquiring knowledge and experience in the local government domain You will ensure good usability practices which are crucial for excelling in this role Key requirements Passionate about good design and improving user experience essential Topnotch facilitation presentation documentation and communication skills essential Bachelors degree essential 10 years relevant experience in BA Functional Consulting essential Strong business engagement and facilitation skills essential Microsoft tools essential Agile experience preferred Leading taking part in change programmes in a corporate environment preferred Local Government Domain experience preferred Experience working in a professional services organisation preferred Why you want to join us At Datacom we believe that doing good is good for business We ve maintained our local family feel whilst expanding globally across Australia Asia US and the UK Our brand and reputation depend on proving the promise and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business We offer our staff a competitive salary package fantastic perks and benefits like healthcare life insurance discounts at local retailers and a supportive flexible working environment If you want to join a company making a difference apply now DATACOM CO NZ CAREERS

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