Corporate Solutions Support Analyst - Remote, Canada
FCM Travel
Auckland, NZ
4d ago

Corporate Solutions Support Analyst - Flight Centre Americas Technology

At Flight Centre Corporate Americas, we provide highly individualized travel services and leading edge technology to travelers’ across all corporate brands.

We are one of the world's leading and fastest growing Business Travel Retailers. Our teams are the best in the business, providing clients with exceptional service and product knowledge.

Technology plays an ever-increasing role in our industry; we are constantly looking at solutions to bring efficiencies to the business and to our clients.

As part of the larger Flight Centre Corporate Technology family, the Corporate Solutions Support team provides services internally to Account Management, Sales, and Operations.

We support multiple technology platforms including several Online Booking Tools, our ever growing Agent and Client Portals, Sabre GDS, custom mid-office programming, Mobile and Secure.

If being at the helm of it excites you, and you desire to be an expert and educator, always learning something new, then this is the job for you!

  • Summary : The overall scope of this position will be to provide internal 2nd level support to the FC Americas Corporate Businesses on existing technology platforms;
  • including but not limited to our profile database, client portal, mobile app, online booking tools, mid office and agent scripting systems.

    The ideal person is solutions-focused, thorough, detail-oriented, and creative, who will go the extra mile to provide excellent support to our internal teams who rely on us for our over-arching technical savvy in all areas of our Corporate Business systems.

    Responsibilities :

  • Manage and take ownership of support requests via automated tracking system
  • Technical administration of database system and online booking tools
  • Provide an outstanding and professional customer experience
  • Be a subject matter expert in our systems in order to provide superior consultative support
  • System training and process documentation
  • Project management
  • Position Requirements :

  • 2+ years in a customer support role - Excellent customer service skills a MUST!
  • Advanced technical Sabre GDS skills required.
  • Online Booking Tool experience highly preferred (Concur, DEEM, etc)
  • Understanding of QC processes and data integrity
  • Must possess a skill set in analytical thinking and creative problem solving
  • Must be detail oriented, with excellent verbal and written communication skills
  • Must demonstrate professionalism working directly with internal clients at all levels of the business
  • Ability to multi-task in a fast-paced customer-service focused environment
  • Willingness to learn and work with new and unique applications
  • Works well in team and autonomous roles
  • Be organized and resourceful with excellent follow through.
  • Flexibility for various shifts between 8am and 8pm CT
  • Core Competencies :

  • Displays dedication and responsibility to the customer
  • Displays a passion for what you do and a drive to improve
  • Displays personal and corporate integrity
  • Work Perks :

    FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset which is why we offer some great employee benefits and perks outside of the norm.

    From career development opportunities, incentives and discounted travel to health and wellness initiatives, and an employee giving program - we’ve got you covered!

  • Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.
  • Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections : We are a big business founded on personal relationships. As the travel industry automates and grows bigger, we keep it personal.
  • A career, not a job : We offer genuine opportunities for people to grow and evolve. Tomorrow’s leaders will come from today’s new recruits.
  • We back our people all the way : We are strongly committed to supporting every single employee in their professional and personal development.
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