n n nMarsden Building Society has an exciting opportunity available for an IT Support Operator to join our team based in Nelson, Lancashire with some flexibility to work from home (currently at least 50% to be spent in the office).
You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of u00A3 20,280 - u00A325,560 per annum plus benefits and additional remuneration linked to organisational performance.
n nWhy the Marsden? n nOur five core values define what we u2019re all about and what makes us tick : n n- Make a lasting impression u2013 leave people better than you found them n n- Proud of our past and excited by our future u2013 make sustainable decisions that last for generations n n- Passionate about people u2013 be warm, straight-talking and genuine n n- Work together u2013 be a team player, celebrate success, be supportive and give your all n n- Deliver on promises u2013 if we say we u2019ll do it, we will n nAs our IT Support Operator, you will support the IT function in delivering a service that meets both the business objectives and regulatory requirements.
You will provide first to third line support and administer various IT systems to provide a high-quality IT Service whilst liaising with external IT service providers to resolve any managed service issues.
n nResponsibilities of our IT Support Operator include : n n- Processing jobs required for the efficient operation of the IT department such as password re-sets, telephone support, technical queries and general IT admin n n- Providing first to third line support on any IT related issues that may arise n n- Supporting IT and Business change projects as required n n- Producing reports and data extracts on request from end-users utilising Excel to ensure user requirements met within the set timescales n n- Various areas will have MI requirements and you will need to produce reports on customer insights data for inclusion in board papers and other reports n n- System Configuration including creating products for internal departments and external Brokers / Customers n n- Supporting the Business with a variety of technical developments n nWhat are we looking for in our IT Support Operator?
n n- Experience of working in IT or an IT-related degree n n- A working knowledge of Windows10, Active Directory, Group Policy u2019s and MS Office 365, with an understanding of Exchange n n- MS Office skills (Outlook, Word, Excel and PowerPoint) with advanced Excel spreadsheet abilities n n- Good communication skills with the ability to form good relations with staff to deal with any issues on a day to day basis n n- Highly numerate with an ability to analyse data and produce easy to understand reports n n- Ability to organise a varied workload and prioritise tasks to meet agreed deadlines n n- Ability to multi-task and prioritise a varied workload to pro-actively resolve IT issues n n- Proven track record of working with data, whether through university or work experience n nWhat are you waiting for?
n nWe can offer great benefits : n n- Overtime available during the week and on a Saturday morning at an increased rate n n- 23 days holiday which increases on length of service plus bank holidays n n- Contributory pension scheme n n- Simply health level 2 cash plan n n- Employee assistance programme n n- Free on-site parking n nWhat you need to do to become our IT Support Operator?
n nClick apply today to submit your CV with a covering letter outlining why you are suitable - we would love to hear from you! n nPlease note CV u2019s without a covering letter will not be considered n nAs we receive a number of applications it is not possible to contact everybody so if you do not hear from the Society within 2 weeks of the closing date then your application has likely been unsuccessful.
n n n nContact : Marsden Building Society nReference : Totaljobs / GDNELITSO0909 nJob ID : 94511612