We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.
You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.
To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Record technical issues and solutions in logs
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Follow up with clients to ensure their systems are functional
Walk customers through installing applications and computer peripherals
Working knowledge of office automation products and computer peripherals, like printers and scanners
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Excellent problem-solving and multitasking skills
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions