Desktop Support Engineer - Flexible Office Homeoffice Remote
Auckland, Auckland Region, New Zealand
3d ago

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.

You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.


Record technical issues and solutions in logs

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Follow up with clients to ensure their systems are functional

Walk customers through installing applications and computer peripherals


Working knowledge of office automation products and computer peripherals, like printers and scanners

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Excellent problem-solving and multitasking skills

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

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