About Us :
The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand.
We have 260+ retail stores, online stores as well as distribution centres throughout New Zealand. We also have two overseas sourcing offices located in China and India.
We are a people-centred business with more than 12,000 team members across our locations.
About the Role :
The heart of our business is a great customer service team not only are they skilled in the art of delivering great service to our customers but they have a passion for what they do.
We are now looking for additional team members to join our Customer Care team in our Hamilton site. So if you have the passion and you truly get what outstanding customer service is all about then this can be a perfect option for you!
Reporting through to a Customer Care Coach (Team Leader) you will be responsible for our supporting our chat-based customers.
We are looking for a gadget guru someone who is up with the play on the last technology and has the patience to those that may be less techno savvy along
As a Customer Care Specialist your key responsibilities will be :
About You :
The ideal candidate will have :
Coming from a chat based back-ground is advantageous but not essential.
As this role is all about team work and working to KPIs and tight timeframes, we are after someone that can be relied on to have great punctuality and who has a proven attendance record.