Change Lead
Smith & Smith
Auckland, New Zealand
6d ago
source : Jobg8 Ltd.

We're looking for a candidate to fill this position in an exciting company.

  • Lead and project manage the change management activities for the customer experience program
  • Produce and deliver the change, training and communications artefacts and develop and manage the timeline
  • Lead Change Management of information technology integrations and process change
  • Evaluate business processes to uncover areas for improvement and manage those changes
  • Track, report and escalate issues and identify risks
  • Define and measure success metrics and monitor progress
  • 5+ years' experience in a Change Management role within customer-centric or call centre + retail environment
  • Experience in instructional design and in developing training materials to support change programs, and development of communications materials
  • Comfortable using Information technology and systems; MS applications, Learning Management Systems
  • Practical knowledge and application of change management techniques and methodologies
  • Facilitation skills to bring together different perspectives and devise a course of action
  • Excellent interpersonal skills with an adaptive communication style and collaborative approach
  • Ability to interpret complex messages and ensure suitability for a variety of different audiences.
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