New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow.
Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century.
Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.
This is a contractor position, based remotely. You can set your own hours, but the right applicant will be able to work flexibly between 10-20 hours.
The contract will be valid through to the end of either January or February 2022, depending on your preference.
The purpose of this role is to oversee smooth customer experience across a variety of Crimson programs, by :
Delivering - high quality and engaging program experience that facilitate student outcomes and satisfaction
Provides access to leading services, content & curricula that support the programs and teams delivering them
Serve as the project manager for the student journey
What are the main responsibilities for this role?
To guide the student’s journey with Crimson to achieve their goals
Coordinates and is the liaison who owns the relationship between Student / Parent and their wider Crimson Team
Be the student’s and parent's consistent point of contact throughout the program once their Crimson Service Agreement has begun
To assist in the actions steps of student’s plan as directed by their Crimson Team (strategists, tutors, and consultants)
To advise students’ Crimson Team on possible value-added strategies to take
To advise global Service Delivery team on local nuances and needs
Collation and monitoring of student’s progress from their wider team to report on a regular basis
To manage any complaints or issues, including Child Safety issues, by resolving or escalating as appropriate
What skills and experience are required?
Proficient in English and Vietnamese - Spoken / Written
Optional but the ability to speak / write Mandarin is a plus
Experience in Customer Service, Customer Success
Experience in university admissions (US & UK as priority) will be preferred but not required
Excellent communication skills
Excellent organisation skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.
sector and using CRM (Salesforce) and multiple systems and platforms
Why work for Crimson?
Rapidly growing, hyper-global, EdTech startup (named GVT Top150 EdTech companies)
Join a high performing, diverse, and ambitious team
Utilising innovative tech to re-imagine the education landscape
Limitless growth and development opportunities
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!