Customer Service Consultant (CRT) Fixed Term Contract
AIA
Auckland, Auckland
13d ago
source : ExploreJobs

Auckland City, AucklandAIA is proud to welcome Sovereign into the AIA Group. We are excited about the opportunity to significantly transform and expand our presence in the New Zealand market.

We expect to deliver highly positive outcomes for our customers as well as our fantastic team of employees and advisers.

Be part of a multi award winning contact centre then come join New Zealand's leading life insurer. At Sovereign we pride ourselves on delivering a service experience to our customers and advisers that is second to none.

Due to the nature of the life insurance industry we look for contact centre consultants that align to our purpose of doing the right thing by the right person at the right time by providing certainty and giving choice.

The role : Our Customer Relationship team are looking for a Customer Service Consultant to join them on a fixed term contract until the 31st December 2019.

Our specialist teams take inbound calls from a mix of existing or potential customers and our advisers across New Zealand.

You will take ownership in all actions required to resolve customer queries and create loyalty with your customers.You’ll be someone who thrives in a customer centric role where you can further hone your exceptional process and attention to detail skills.

You also find yourself naturally asking questions and building lasting and effective business relationships which will aid you in discovering sales opportunities and in retaining our existing customer base.

Hours for this role are 7.5 hour shifts within a Monday to Friday (8am - 6pm) roster. This role is a fixed term contract until the 31st December 2019.

Key responsibilities : Receive inbound calls and build effective relationships with customers and advisorsProvide clear and concise information and process requests in a timely mannerMake commercially astute business decisionsIdentify opportunities for process improvementsIdentify sales leads for other areas of the businessWork with your colleagues to help each other out and collaborate during busy times.

Skills and experience you will bring to the role : Contact centre experience (advantageous but not essential)Exceptional verbal and written communication skillsStrong customer service experienceComputer literate and confident navigating through complex informationThink outside the square when finding solutions for customers / advisersProven ability to foster & maintain positive working relationships with key stakeholdersWhat is in it for you?

You will be working for a global and largest life insurance companyA competitive remunerationSupportive and inclusive work cultureHigh calibre training providedLocated at Smales Farm, just walk out the door to the bus station, local restaurants and bars and Smales Farm Fitness offers a 24 / 7 gym exclusive to Smales Farm residents at a low cost, as well as FREE Bootcamps and fitness classes throughout the year.

  • Sovereign has a culture you won't find elsewhere, where our people are our strength. We want you to be you and to reach your full potential;
  • whatever that may be.As part of our stated commitment to diversity and inclusion, we cultivate a flexible and supportive work environment that meets the needs of our people and our business.

    We welcome applications for this role from candidates seeking flexible working arrangements.Apply now!

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