We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.
You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.
The goal is to make sure that customer value is maintained to the standards set forth by the company.
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing help desk support
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Working knowledge of help desk software, databases and remote control
Proficiency in English
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