Help Desk Specialist - Flexible Office Homeoffice Remote
Talent
Auckland, Auckland Region, New Zealand
2d ago

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Follow up with customers, provide feedback and see problems through to resolution

Ensure proper recording, documentation and closure

Preserve and grow your knowledge of help desk procedures, products and services

Requirements

Proven working experience in providing help desk support

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Working knowledge of help desk software, databases and remote control

Proficiency in English

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