We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Control resources and utilise assets to achieve qualitative and quantitative targets
Keep ahead of industry’s developments and apply best practices to areas of improvement
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Advanced troubleshooting and multi-tasking skills
Awareness of industry’s latest technology trends and applications
Experience in providing customer service support
Customer service orientation
Ability to think strategically and to lead