Customer Service Manager - Flexible Office Homeoffice Remote
Talent
Auckland, Auckland Region, New Zealand
4d ago

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Control resources and utilise assets to achieve qualitative and quantitative targets

Keep ahead of industry’s developments and apply best practices to areas of improvement

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Requirements

Advanced troubleshooting and multi-tasking skills

Awareness of industry’s latest technology trends and applications

Experience in providing customer service support

Customer service orientation

Ability to think strategically and to lead

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