Senior Aquatic Customer Service Officer
Invercargill City Council
Invercargill, NZ
5d ago

Permanent Part-Time

It's an exciting time to be in Invercargill and a privilege to work in this region.

With around 1000 visitors coming through the door each day Splash Palace is a busy place! We are looking for an enthusiastic and customer focused individuals to join our already fun, vibrant and dynamic team!

Our Aquatic Customer Service staff are often the first point of contact and the last too. Reporting to the Team Leader - Aquatic Customer Services, you will play a vital part in taking the lead to provide exceptional frontline customer service to users of Splash Palace, including members of the public, schools, clubs and other members of our community of customers.

Key responsibilities in this position will be answering general telephone and in person queries, processing cash transactions, retail / cafe enquiries and sales, and supporting the development of the Aquatic Customer Services team by sharing your experience and knowledge

We currently have one permanent part-time role available, working between 21 and 37 hours per week. You must be willing to work a four week rotating roster which includes evenings, one weekend every four weeks, and occasional public holidays.

Extra shifts are often available, and our ideal candidates could would be available to pick these up.

Our ideal candidate will ideally have a customer service or retail background but it's your flair in dealing with people that is the thing that will stand out.

You will demonstrate a "can do" attitude, and a willingness to pitch in and assist the team to get the job done!

To be successful in this position, you will have :

  • NCEA Level 2 equivalent
  • First Aid Certificate
  • Barista Training (desirable, relevant training will be provided)
  • Minimum 2-3 years demonstrated experience in a frontline customer service role
  • Demonstrated experience in high level cash handling
  • High level of customer relations and communication skills
  • Experience in dealing with the public and handling difficult situations
  • Well-developed computer knowledge, and confident using software and databases
  • Ability to teach others
  • At Invercargill City Council we pride ourselves on our values - positivity, respect, responsibility and above and beyond.

    Finding the right fit for our team is really important to us and we work hard to provide an environment reflective of these values.

    The Invercargill City Council is committed to the wellbeing and protection of children, the elderly and vulnerable adults.

    As a component of this role involves interaction with one or more of the above groups, as part of the assessment of candidates, we will require Police Vetting as per the Children's Act 2014 and a Pre-employment Alcohol and Drug Screening test to ensure we are providing a safe environment for our customers and members of the public.

    Successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand.

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