Front Office Manager
AccorHotels
Auckland City, AUK
1d ago
source : ExploreJobs

We have an exciting opportunity for an experienced Front Office Manager to join our 3 Star hotel located in Wellington CBD.

Dingwall Building Level 7 / 87 Queen Street, Auckland Central, Auckland 1010If you are experienced, dynamic and enthusiastic why not make the move and lead our front office team.

In this role you will be the leader and mentor to the front office team who all work on an individual rostering system.You will be an enthusiastic and motivated person with a strong Front Office background.

Communication is the key so we are looking for somebody with excellent written and oral communication skills with an ability to have a high guest interaction impact whilst maintaining standard Front Office policies and procedures.

This is a rare chance to develop further skills, look at the business from a different angle and strengthen your career prospects.

You will need to be comfortable stepping outside of the box, with a thorough understanding of the Wellington market place.

Responsibilities Include : Full responsibility and management of the Front Office team including Duty Managers, Night Audit, and ReceptionImplementing and driving guest serviceOverseeing all reservations as well as Sales LedgersDuty Management, Night Audit shifts ( 2 nights a week ) requiredRequirements : At least 3 years’ experience in a similar Front Office Management role in a hotel environmentTeam player with requirements to assist in Housekeeping and F&B deptsOrganised with a high attention to detailDriven to exceed and deliver superb guest interactionsProven success in complaint and conflict resolutionsAdaptable to work morning shifts (6.

30am starts) and evening shifts (11.30pm finish ) public holidays and weekendsGuest service and results drivenGood understanding of the legislation regarding of the current Health & Safety, Fire Safety, NZ Employment lawsManagers certificate essentialThe application form will include these questions : Which of the following statements best describes your right to work in New Zealand?

Do you hold a current New Zealand General Managers certificate?Are you available to work on a rotating roster?Are you available to work public holidays?

What's your expected hourly rate?Job Type : Full-timeSalary : $30.00 $50.00 per hourWork Eligibility : No work eligibility and require sponsorship to work (e.

g. Work to Residence visa) (Preferred)Work Remotely : No

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