Store Manager
Gisborne, New Zealand
4d ago

Farmers Gisborne is a well-established store known within the community as the ultimate destination for all your Beauty, Women's, Men's & Kids' Clothing, Lingerie, Homeware, Toys and Nursery needs.

We are seeking a Store Manager to drive a superior customer service experience, and craft a culture of employee engagement that contributes to the store achieving agreed business targets.

We know that retail is ever changing, so we'll expect you to explore new ideas, collaborate and innovate.

Reporting to the Regional Manager, you will have direct responsibility for the financial performance of the store. To help you achieve this are your Assistant Store Manager, Sales Managers and your head VM, store receiver and support services leader.

Your role is to set the direction required to enable great performance, and develop the same commercial focus in your managers, while ensuring company standards including compliance, retail disciplines and human resources are adhered to.

Thanks to your extensive experience in a senior store manager's role, you'll be a masterful motivator, and able to adapt your style to suit your audience.

You will be able to provide examples of times you've set exacting but achievable goals and provided clear and encouraging feedback.

Organisational skills are also key for your success, as is a true passion for unsurpassable customer service.

About the role :

  • Drive customer service strategy so that the store is renowned for outstanding customer service
  • Improve the commercial performance of the store by increasing its turnover and maximising store contribution
  • Ensure that talent practices attract, develop, retain, motivate and reward all team members
  • Ensure presentations standards for store are met, and oversee Visual Merchandising
  • Motivate, inspire and engage the team, creating a high performing team committed to each other and its customers
  • About you :

  • Extensive retail experience managing a large team, or in a multi-site / cluster management role
  • Experience with taking a team through change management and culture change
  • Great organisational and planning skills, and the ability to prioritise workloads to effectively meet deadlines
  • A passion for excellence in customer service and sales
  • A proven history leading high performing teams to success in a sales environment
  • Exceptional communication and relationship building skills with internal and external stakeholders
  • A high level of strategic focus, and a strong skillset of commercial acumen
  • About us - what we offer :

    We're offering a competitive salary package, with an attractive staff discount package across the Farmers and James Pascoe Group, and management incentive scheme.

    We're all about career progression, and supporting our talent through internal succession planning.

    Proudly 100% New Zealand owned our Farmers Gisborne store building is also company owned, not leased therefore the Store Manager has the added responsibility of overseeing that the security and maintenance needs are well managed.

    Our community spirit sees us partner with charities such as Hospice and Leukaemia and Blood foundation, and we celebrate being an iconic part of New Zealand's local communities in 60 locations nationwide.

    Passionate about growing your career working for a highly respected brand Apply online today!

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