Customer Support Agentat NZ Defence Force
NZ Defence Force
Manawatū, Whanganui, NZ
3d ago
source : New Zealand Government

About the role

  • Every day is different in this dynamic customer support role, within the Linton team. You will be liaising and assisting across different units and levels of the organisation;
  • effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.

    You will provide a range of administration services, including :

  • Frontline customer service for queries in regards to services;
  • Workflow coordination and distribution;
  • Action bookings / requests and processing through online systems; and
  • Administration support to the Service Centre functions.
  • Ngā pūkenga me ngā wheako Skills and Experience

    We are looking for an experienced customer service professional with a positive attitude and willingness to play their part.

    You will also have :

  • Experience with Xero or similar system;
  • Proven interpersonal skills, with an ability to tailor communication as required;
  • A full, clean drivers' licence;
  • Excellent written and oral communication skills;
  • Demonstrated time management and organisational skills;
  • An ability to self-manage and deliver work remotely; and
  • Advanced Microsoft Office skills, particularly with Outlook, Word & Excel.
  • Mō mātou About Us

    The Defence Shared Services Group (DSSG) is responsible for the effective provision and efficient delivery of shared services to the whole of NZDF.

    Our vision and mission is to support strategic outcomes whilst achieving world class shared service excellence. This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and team work.

    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

    As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

    Nōu te rourou What's in it for you

    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs / opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with :

  • Great benefits for you and your family;
  • Fully funded life cover up to $300,000;
  • Discounts Handbook for selected retail, entertainment and service providers;
  • 5 weeks annual leave per year.
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