Customer Service Consultants
Paragon Recruitment Limited
Devonport-Takapuna, Auckland, NZ
2h ago
source : GrabJobs

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time.

Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way, with the right people, the results will come.

AIA Insurance for Life, Health, and Wellbeing.

To ensure that we uphold that promise, our customer-facing team plays an incredibly important role in ensuring that with each interaction we continue to deliver an outstanding customer experience that is deemed targeted, efficient, and effective.

Exceeding those expectations is who we are, and we are very proud of our reputation.

We are now seeking experienced Customer Service Consultants to join our Customer Relationship Team (CRT) based in Takapuna.

As the first point of call for our customers, you’ll be confident, present in a professional manner, and bring energy.

Your continuous commitment towards putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.

This is not your average call centre role it can be a high-pressure environment, so your can-do attitude and resilience will ensure your success!

This is also an onsite role, and you will be inducted and trained in-house. We will consider flexible work opportunities on a case-by-case basis after that time.

Rostered hours on offer

This role works on a rotational roster, Monday Friday, between the hours of 8am 6pm. Your shift will be 7.5 hours with an additional hour for lunch.

We are closed for all public holidays with the exception of Auckland Anniversary weekend.

To be successful in the role, you will need :

  • Proven contact centre experience
  • Ability to work autonomously and efficiently under pressure
  • Be comfortable dealing with complex issues so problem-solving skills important
  • Be resilient, with good negotiation, be resolution focused
  • Excellent communication skills, both verbal and written
  • Experience within either a banking or insurance environment advantageous
  • Knowledge of risk / compliance and privacy is desirable
  • Be a team player, you may also support the wider Customer Service Team occasionally.
  • Contribute to an amazing culture and inject your positivity!
  • What you’ll get in return

    AIA are offering a very competitive salary + benefits and ongoing training and development to support your long-term relationship with their business.

    What you put in now with hard work, can result in future successes! It's up to you! In addition to this, added career development through internal opportunities and access to additional leave days to recharge and refresh yourself when you need it!

    Plus, a swag of awesome Health and Wellbeing initiatives that support your journey! Apply today!

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