Customer Engagement Consultant
Mercury
Hamilton, New Zealand
3d ago

We are here for the long term - as we continue to evolve and adapt to our changing environment, it's important that our culture does the same.

We run programmes that build capability within Mercury and our inclusion and diversity is an important focus that ensures we have the pipeline of talent that properly reflects the diverse society we operate within and the customers we support.

Our company-wide focus of 'Thriving Today, Shaping Tomorrow' is the strategic foundation that underpins what we do and how we work together.

It builds on our mindset of long-term thinking and considered decision making, with the impact on our customers, communities and country at its heart.

Our Opportunity :

You'll be joining a high performing teams where you will be the voice of Mercury to our valued customers - giving them Energy Freedom.

In this role you'll be taking inbound calls and emails for Mercury in our Auckland office. You'll assist with a wide range of queries, have quality conversations while making the complex easy to understand.

Grow and Develop - Build your Career!

Mercury is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.

Part of your role is about continually building your skillset and mindset. We believe this creates an energised, innovative and agile work environment where you will feel valued.

You'll have the opportunity to take on additional responsibilities, such as answering customer queries, live chat and social media or our connections and SCOM queues.

We have multiple vacancies as our wonderful people have been promoted to other parts of the business.

We are currently recruiting the following full time positions, 40 hours per week :

  • Monday to Friday, rostered between 8am - 8pm (8 hours per day)
  • These roles are due to start in late February.

    Is this you?

  • Experience in a customer service environment - retail, reception, face to face customer service or Contact Centres
  • Ability to multi-task across multiple queues (phone, email, live chat, Facebook) and brands
  • Embrace change and excited about technology
  • Excellent communication skills, both written and verbal, which will be assessed in your application
  • Tech savvy with the ability to quickly navigate across different software platforms
  • Genuine motivation to work in a phone based environment
  • Mercury offers :

  • Additional 5 days leave per annum (MyDays)
  • Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and / or from home, recognising the value of this flexibility in the modern world
  • $400 one off tax-free payment towards setting up your home office
  • End of journey facilities - Bike to work, run at lunchtime, or head to the local gym with Mercury provided storage facilities and showers
  • Focus on health and wellbeing including $100 towards an annual health check
  • Discounted health insurance and free life and income insurance
  • Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.

    Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

    At Mercury, the health, safety and wellbeing of our people are an absolute priority. To be eligible to be employed at Mercury you will need to produce satisfactory evidence that you are fully vaccinated for COVID-19 (unless there is a legitimate reason why you cannot) and continue to maintain appropriate vaccination status in accordance with government advice.

    Due to New Zealand borders remaining closed, we are only able to accept applications from individuals either already in New Zealand, Australian Citizens or returning NZ Citizens and Permanent Residents.

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