Onboarding Lead/Customer Support
Restaurant Hub.co.nz
Auckland, Auckland
4d ago
source : ExploreJobs

Auckland City, AucklandAbout the businessWe know restaurants! Backed by New Zealand's largest restaurant booking partner network, RestaurantHub.

co.nz is NZ's leading online restaurant reservation system. Using the proven Eveve software, and working with partners like NZ Herald, TripAdvisor, Google, Eventfinda, etc.

  • we seat over 2,200,000 diners into the country's most popular and busiest restaurants each year.About the roleWe have a rare opportunity for an efficient admin superstar to join our small, but growing team as Onboarding lead.
  • Situated in offices in NZME's Auckland office, this role's primary focus is to manage throughput of the restaurant onboarding process to ensure we're bringing restaurants onto the Restaurant Hub platform at a high conversion rate, efficiently, and with a high level of satisfaction.

    Exceptional communication skills, and attention to detail will enable your achievement in this face paced environment.Responsibilities include : Lead an onboarding team to ensure efficient and smooth onboardingHead daily standups to disseminate informationIdentify potential at-

    risk customersWork directly with restaurants to problem solve any onboarding roadblocksManage all communications pertaining to onboardingIdentify opportunities to improve the onboarding experienceCreate & update Restauanthub.

    co.nz customer pagesClient software support trainingBenefits and perksSmall, fun, food-focused, friendly team environment in Auckland's CBD.

    Work in a dynamic, and ever-evolving open-space, modern workplace situated in Auckland's vibrant CBD with public transport right outside our doorstep.

    Easy access to shops, parks, cafes, and gyms.Work in a small team, but enjoy NZME corporate perks. For example : discounts on local shopping and gym membership, free pizza lunches, after work drinks, quiz nights, etc.

    Skills and experienceYou're self-motivated and a self-starter, flexible, collaborative, and receptive to ideas and challenges and are expected to have the interests of the client (restaurant operators) placed above all else.

    You have strong attention to detail, are able to follow procedure but also think outside the box when warranted. You're able to work accurately with or without supervision as part of a wider Restaurant Hub team.

    Clear speaking and proficiency in English requiredTeam player, positive attitudeBasic computing skills required, full Eveve software training givenTelephone and good communication skillsRelationship building capabilityThe desire to deliver outstanding customer service is a necessityAbility to work with precision, accuracy, and autonomyJob Type : Full-time

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