Call Centre Operator
1d ago

Job Summary .

We are on the looking for a part time Call Centre Operator and a part time fixed term Call Centre Operator to join Cordis Service team

About Cordis

A new brand by Langham Hospitality Group, with 411 recently renovated rooms set to become 650 rooms by 2021. Check us out on social media or our website.

The Team

Join our team of 17 who excel in being the first impression and line of inquiry for our future and current guests. The team is made up of reservations agents, Food and Beverages and Sales and Call Centre Operator colleagues.

Working as one team they are set up to provide not only heartfelt service but up sell and cross sell hotel services for Cordis, Auckland.

While the role is call centre focused you will need to be willing to learn and become confident in making restaurant and accommodation bookings, on top of handling your general inquiries.

The Role

This is a fast paced and demanding role within an exciting environment where you get exposure to reservations and opportunity to build your hotel career into reservations, as we grew into biggest hotel in NZ providing heartfelt services.

Responsibilities :

  • Answer all internal and external phone calls in a timely professional manner
  • Carry out all guest requests promptly and accurately
  • Ensure all wake up calls are processed accurately
  • Assist with the day to day running and operations of the Call Centre
  • Deal with inquiries, requests and complaints in an professional manner
  • Use the paging system effectively and follow up on pending / expiring jobs
  • Requirement .

    What will make you the ideal candidate?

  • Have exceptional listening and communication to assist all guests and future guests in a prompt and efficient manner
  • Strong multi-tasking and problem solving ability
  • Prior customer service experience
  • Be fully flexible around a 7 day rotating roster and comfortable working late evenings when required
  • Preferably experience with Opera PMS and Micros
  • This role has a shift time of 4.30pm to 1.00am so, you will require reliable transport to get home safely during the night
  • Ideally come from a hotel or food and beverage environment
  • Benefits

    So if you are ready! We will reward you with :

  • Free night stay at the hotel with breakfast
  • Free Duty meals
  • Discounted on car-parking
  • Uniform provided
  • Career development
  • Unique recognition programs
  • Social and exciting team to learn and grow with
  • Come join a team that knows how to have a great time while getting the work done

    Terms of employment . Part time

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