Manager Member Services
Forte Recruitment
Wellington, Wellington, NZ
6d ago
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Forte Recruitment Wellington Central, North Island

The Member Services team of this nationally recognised & respected organisation is seeking a versatile, motivated and relationship focused professional to continue the great work already done.

In this busy and varied role you will bring a strategic skillset and an authentic approach. Holding a natural attraction for working with community organisations and charities this role will see you take ownership for the delivery of products, benefits, and services to ensure member retention and deliver great value for money.

The organisation is ready for a change to the status quo and needs a leader capable of managing and developing a member services programme through proactive engagement and offering a great user experience.

A keen understanding of process, efficiency, service delivery with a continual improvement mind set is what will allow you to ensure the goals of the organisation are achieved, sustainable and future proofed.

This is a part time role working 25 hours per week. My client is happy for this to be undertaken in a routine that works for you.

Working in a small team of 8 passionate employees, you will have a great level of support and assistance around you, in order to deliver great results.

The day to day responsibilities will include :

Leading the Member Services Programme and ensure quality control across all member contact points

Developing and implementing a sustainable Membership Benefits Delivery Plan

Increasing the uptake of products, services and benefits by members

Delivery of service, products and benefits along with ensuring awareness through promotion

Membership satisfaction focus and completing annual surveys of members

Monthly report writing for board meetings

Developing of educational resources for members

Attending events to promote services

The preferred candidate will hold some or all of the following :

Experience working in a NFP / NGO / Charitable organisation

A continual improvement mind set

Strong stakeholder relationship management

Proven ability to build a strategic plan focused on service delivery, that engages staff and adds value to members

Ability to manage a variety of tasks

A good level of creative writing

Exceptional background in customer or member service

Experience or exposure to volunteer services

If this sounds like an opportunity you would like to discuss further and you have the relevant skills and experience, we would love to hear from you.

Please note : only applicants with the legal right to work in New Zealand will be considered for this role.

Apply attaching your CV with a covering letter outlining your availability and experience, using the reference ADJ 5622. If you have any questions regarding this role call Adam on (04) 901 6444

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