Customer Contact Centre Team Leader
Smith and Smith
Auckland, Newzealand
2d ago
source : Hireejobs

Customer Contact Centre Team Leader We are seeking an enthusiastic and motivated Team Leader to drive operational success in our Customer Contact Centre Smith Smith is NZs leading vehicle glass repair and replacement company and were owned by the global Belron Group Together with Laser Group Electrical and Plumbing we aim to make a difference with real care Lead our Smith Smith Customer Contact Centre in this fastpaced Team Leader role Due to an exciting internal movement we are looking for an inspiring leader to take ownership over our Customer Contact Centre and Branch Overflow team of approximately 40 team members for a fixed term 6month period This is a fantastic opportunity for an experienced and dedicated leader to support and develop our team to ensure we deliver on our promise to solve peoples problems with real care What would I do as CCC Team Leader Drive operational results through developing and maintaining a high performing team Own the operation of our Customer Contact Centre through handson queue management workflow and resource requirements Have regular one to ones with Supervisors High Performers and Specialist roles to provide feedback coaching and development opportunities Develop and maintain strong relationships with leaders across the business and key accounts through being the goto person for escalations or change What we can offer you Autonomy over running our Customer Contact Centre the way you think best including customer selfservice cross skilling within the team social media and web chat just to name a few No unsociable hours cold calling or selling just purely delighting our customers The opportunity to drive performance and engagement through fun and creative initiatives Friends and family benefits on products and services Our successful Team Leader will be someone who Is fun energetic and motivated to meet our operational standards Has that ideal balance between a love for numbers managing resources and workflow while also genuinely caring for our people Brings strong leadership skills including experience in having courageous conversations and developing team members to drive and maintain a highperforming and engaged team Has a background in telephony IVRs reporting and understanding of call flows to ensure they can hit the ground running Our people tell us year after year that the one thing that makes Smith Smith a great place to work is the people they work with With your foot in the door with a market leader the opportunities beyond here are endless This is a 6month fixed term opportunity and is based on 40 hours per week Monday to Friday with one Saturday shift per month Applicants must be eligible to work in New Zealand

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