We’re excited by design!
We’re a big bank with a simple ambition : extraordinary outcomes and experiences for our customers and staff.
To reach this goal we’ve embedded Human-Centred Design (HCD) principles into the creation of our products and services with our customers’ front and centre.
We are building a new content design team as part of the Design Centre of Expertise and we need experienced content specialists like you to make it happen.
In this role you will :
Report to the Content Design Lead.
Lead and contribute to content projects across the Bank, bringing your exceptional UX writing, content management and content strategy skills to the fore.
Approach content problems from an HCD perspective and work closely with other designers and members of cross-functional teams to produce beautiful experiences on ANZ technology platforms such as Internet Banking, goMoney, and the website.
Develop, create and promote content strategies across customer journeys.
Help embed content design into the Design System to support customer experience and ensure consistency through tone, voice, terminology and the like.
Understand the technology required to manage content in today’s environment and contribute to the design of these systems to ensure smart content distribution.
Advocate and champion design thinking by bringing customer insights and data to the decision table.
Advocate for inclusive design principles and diversity across all content development, especially accessibility.
Role Location : Wellington or Auckland
Role Type : Permanent
Hours : Business hours with plenty of flexibility available
Now what about you?
Content is your passion. You’re a skilled UX writer, editor and content strategist. You always have the customer in mind when creating content and can switch from thinking about micro-copy interactions to cross-platform customer journey content strategies.
Through your experience, you can demonstrate that you have :
A developed understanding of the many facets of content design and design thinking
Strong experience leading content strategy and content design activities and projects (3-5 years)
The ability to work collaboratively across multiple product and project teams across different geographies
Proficiency in project planning, communication and presentation, including an aptitude for convincing others of the value of their ideas
Confidence with a range of existing digital tools, whilst being open and adaptive to new trends and technologies.
Experience with Adobe Experience Manager; or content as a service; or scaled content management would be an advantage.
Proficient in project planning, communication and presentation, including an aptitude for convincing others of the value of their ideas
Good understanding of design system and its application
Working knowledge of digital accessibility and familiarity with WCAG 2.1 standards and guidelines
Great work ethic, proactive and positive mindset
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.
By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.
Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
The ANZ values are the foundation of how we work and support our customers.
Integrity We are honest and fair
Collaboration We work together for the customer
Accountability We take ownership and get things done
Respect We care for all those we serve
Excellence We challenge ourselves to be better
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.