Telesales Representative
Mangawhai, NZ
1d ago


CARTERS Mangawhai is seeking a sales administrator or coordinator with telesales experience, fast and accurate data entry skills, a good telephone manner, keen eye for detail and commitment to providing outstanding service to our customers.

Achieve branch sales targets and maintain customer loyalty through effective telemarketing sales techniques and quality customer service, responding to all customer enquiries accurately, promptly and courteously.

Primarily responsible for taking and keying orders, this role handles a number of other duties including :

  • Deal with customer enquiries efficiently and with exceptional customer service
  • Provide support to Sales Representatives and assist with CSR duties as required
  • Build and maintain strong long-term working relationships with customers and strive for improvement in all areas branch
  • Ensure a safe working environment is maintained & Organise buy-ins and following up back orders
  • Deliver on key projects and other organisational priorities as requested
  • Liaising with transport providers to organise delivery
  • Ensure the company's financial and management policies and procedures are adhered to & Serving customers at counter
  • You'll be able to demonstrate previous experience working in fast-paced environment where customer service is key. The time-sensitive nature of our customer needs, requires an ability to input accurate data quickly, processing sales orders within specified timeframes as per requirements and operational capability.

    You should have good working relationships with telemarketing team leader, sales representatives, branch staff, customers and suppliers.


    The foundations to this role will see you demonstrating the below skill set :

  • Excellent communication skills - both verbal and written
  • Evidence of computer literacy with fast and accurate data entry skills
  • Proven customer service experience and / or a sales administration background
  • Ability to build rapport with customers and enjoy a team focused culture
  • Product or industry experience would be an advantage but not essential

    If you're wanting a partnership that's built on genuine trust and desire to grow together, this could be the opportunity for you.

    As well as a positive, supportive, professional work environment, we also offer :

  • A competitive remuneration package
  • Company Buying Privileges across CARTERS Stores
  • 7.5% Benefits Plan which includes Superannuation, Death & Disability Insurance, Southern Cross Medical Insurance not to mention a voluntary savings scheme!
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