Customer Care Consultant
Auckland, New Zealand
3d ago

Tower is on a mission to deliver a beautifully simple and rewarding customer experience to our customers and we are looking for Customer Service Consultants to bring this to life.

Working as part of our Service contact centre, you be the first point of contact for customers over the phone and email where you will support them with their policy related queries , complaints and when appropriate - cross-sell products.

To be successful in this role you will be :

  • An exceptional customer service representative
  • Thrive in a team and have a bubbly, positive attitude.
  • Customer centric, have accurate data entry and have an outstanding phone manner.
  • Have a 'can do' attitude and calm nature
  • Excellent communication, listening, and reasoning skills
  • Be resilient with the ability to thrive in a high change environment
  • You must be comfortable working in a fast paced and dynamic environment where no two days are the same
  • Be comfortable working a rotating roster between the hours of Monday to Saturday 8 : 00am - 7 : 00pm, Sunday 9 : 00am - 6 : 00pm
  • Exceptional organisation, planning and time management with a natural ability to multi-task
  • Passion and energy
  • What we can offer you :

  • A team dedicated to creating an environment for your success
  • An inclusive culture where people can be themselves
  • Complimentary life and income protection insurance + extra annual leave
  • A volunteer day so you can do good in the community!
  • Tower prides itself on being a diverse and inclusive environment. We embrace and encourage our employees to bring their whole selves to work, and to celebrate their age, gender, sexual orientation, race, religion and anything else that helps to make our people unique.

    We are proud holders of the Rainbow Tick which is a really important symbol for us.

    Check out the position description for more details on the role .

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