Customer Service Coordinator
Nurse Maude
Christchurch, NZ
4d ago

Customer Services Coordinator

Challenging position in the healthcare industry.

Full time fixed term position, coordinating with clients and staff.

Join a growing organisation whose foundations are built around caring.

Are you looking for a new challenge, where problem-solving and customer service come together?

We are seeking an experienced administrator who has a passion for working with people and systems, to join our team in the key role of Customer Services Coordinator.

The Company :

Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment and sheer drive of our people.

The Position :

This is a full-time fixed term position for 12 months, based in our Christchurch office, working 80 hours per fortnight.

Usual hours of work will be rostered over seven days, including weekend and evening shifts, between the hours of 7 : 00am and 9 : 30pm.

You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.

Key Aspects :

Proactively utilising the client management computer system, service coordinators will work as a team to ensure :

  • support worker rosters are accurate and timely
  • visits are scheduled effectively and in line with service requirements
  • all support worker leave is managed effectively
  • an up-to-date and 'live' over view of service delivery is maintained at all times
  • effective and timely communication with clients and workforce, including proactively responding to queries or concerns
  • Working with the Community Services Team Leaders and Service Manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.

    About you :

    To be successful in this role, you will have recent experience working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

    You will also have the following skills :

  • Exceptional customer service, and a friendly and professional manner
  • Patience, resilience and a "can do" attitude in challenging situations
  • The ability to prioritise effectively and efficiently
  • A proactive and professional communication style
  • Systems orientation, with intermediate to advanced computer skills
  • Team orientation, working well with others at all levels
  • Critical thinking
  • Interested?

    If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.

    We are now accepting applications online - to apply, visit our website https : / / careers.nursemaude.org.nz / home.

    Applications close : 4 July 2021

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