Customer Care Specialist, Air Logistics
KUEHNE + NAGEL
Auckland, Auckland, New Zealand
1d ago

JOB DESCRIPTION We are on the hunt for an Air Logistics Customer Care Specialist to deliver Customer Excellence and Service to your own portfolio of clients!

Your Role

Reporting to the National Customer Care Manager, you will support customers by providing information, answering questions, and responding to any complaints received.

Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features.

Your Responsibilities

  • Your core tasks and responsibilities will include;
  • Driving customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
  • To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
  • To qualify + enter customer orders into the operational execution process.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
  • To create, review + refine customer reports.
  • To ensure delivery against all financial targets + strategic objectives.
  • Your Skills and Experiences

  • Previous Export Air Logistics experience
  • Passion for delivering customer excellence
  • About Kuehne + Nagel

    With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

    As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities.

    We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

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