Technical Customer Care Representative
Verizon
Christchurch, Canterbury, NZ
1d ago
source : WHATJOBS

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Culture

Our greatest strength is you.Moving the world forward takes more than the best technology, it takes the best people with diverse backgrounds and perspectives.

When all different people move together, the world shifts.Our people learn and grow at the speed of technology.A culture of learning keeps our people at the forefront of an ever-changing industry.

The full potential of every person makes the whole network, and all those who touch it, better.Change is a constant. Our people make sure it’s for the better.

Every employee has an opportunity and a responsibility to drive meaningful change in their careers, in their community and in the world at large.

We are dreamers, doers and status quo defiers.Our network is big enough to have space for wherever your story takes you, and personal enough to help you grow into it.

The pursuit of your ambitions shapes the company and everything else around you. If others say it can’t be done, do it here.

Diversity and Inclusion

At Verizon, we know that diversity makes us stronger. That’s why we’re proud of our track record, with 60% employee diversity in our workforce.

We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Verizon is committed to fostering an inclusive environment.

We care about diversity in both our employees and our suppliers. Diversity and inclusion is how we achieve success. By celebrating diversity across all spectrums, including but not limited to race, national origin, religion, gender, sexual orientation, gender identity, disability, veteran / military status, and age, we are a stronger company and culture.

We take pride in our talented and diverse team of people who focus on our customers, every day. Their combined intelligence, spirit and creativity make Verizon a great place to work, learn and grow.

Day one benefitsYou start working on day one. Your benefits should too. Explore all the ways we support you with our comprehensive benefits plan.

Stock TogetherAs Verizon creates the networks that move the world forward, we want every employee to join our movement and embrace our purpose.

This is why we have Stock Together.Paid leave for new parentsEligible employees can qualify for up to 8 weeks of paid parental leave at 100% of base pay.

Expecting moms are eligible for up to 16 weeks of paid maternity leave between short-term disability and parental leave.

Invested in youBenefit from competitive salaries and performance-based incentives, plus 401(k) savings with company match.

You’ll also enjoy discounts on Verizon products, get access to adoption expense assistance, and be eligible for our matching gifts program.

Helping you stay healthyWe want you to always feel your best. That’s why Verizon offers best-in-class benefits, health and dependent care spending accounts, and on-site fitness centers and discounts to participating gyms.

We also provide a healthy pregnancy program and more.Generous time offPrioritize fun, relaxation and making memories so you can refuel and connect with loved ones.

Verizon offers a generous vacation policy, personal days, holidays and other opportunities to make the most of each day.

A culture of learningVerizon provides training and development at every level to help you enhance your skills and advance your career.

Enjoy tuition assistance, award-winning training, online development tools and access to industry research.Employee Assistance Program (EAP)Free and available 24 hours a day, 365 days a year, the EAP provides professional assistance for child and eldercare services and adoption assistance.

You’ll also get access to mental health and substance abuse help, plus support for financial challenges and stress management.

Join Our Team

Join a diverse network of people, made stronger by you.At Verizon, we have the ability to learn and grow at the speed of technology, and the space to create in every role.

If you want to drive meaningful change in your career and the world, join the V Teamers who are doing it every day. Dream it.

Build it. Do it here.60% diversity in the workforce.Here, our differences make us stronger and we're proud to create opportunities for all.

Moving the world forward takes more than the best technology, it takes the best people with diverse backgrounds and perspectives.

Explore our empowering culture now.

On A Mission

Reaching 3 million students.By 2021, the Verizon Innovative Learning program aims to provide millions of students with skills to put them on the path to success in an increasingly tech-dependent job market.

Volunteerism in our communities.In 2018, V Teamers donated more than 200,000 hours to nonprofit causes to support our neighbors.

Helping millions get on their feet.As our credo tells us, we run to a crisis, not away. That’s why Verizon has provided millions of dollars toward disaster relief efforts annually for victims of hurricanes, floods, wildfires and earthquakes.

Company details

New York New York, United States

Telecommunications

Learn more about Verizon

Full Job Description

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe.

We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role.

Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Technical Customer Care Representative, you will ensure our customers’ success through the delivery of our Tier 2 support functions.

Our Customer Care is phone and email based and requires excellent verbal and written communication skills. Answering customer questions about Verizon Connect products and services.

This is role is open for candidates based in Sydney, Melbourne or in Canberra or in Chrischurch New Zealand.

Researching or escalating cases needing additional attention to reach resolution.

Arranging device installs and / or service visits with Vendors on the customers behalf.

Helping customers solve problems using Verizon Connect solutions.

Where you'll be working :

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have :

Bachelor’s degree or one or more years of work experience.

Even better if you have one or more of the following :

Two or more years of Technical Customer Service experience.

Strong technical aptitude for assimilating technical concepts and new technology.

Ability to manage difficult or emotional customers and build rapport.

Ability to understand and escalate issues efficiently and appropriately.

Ability to prioritize effectively within tight schedules and a fast-paced environment.

Commitment to professionalism, follow-through, and attention to detail.

Strong problem-solving skills.

Ability to gather and analyze information skillfully.

Strong internet and computer skills.

Willingness to work flexible shifts, which may include early morning hours, late night hours, or weekend hours.

Strong written and oral communication skills.

The ability to work effectively in a team-based environment.

Understanding of auto-electrical installations / GPS tracking.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements.

If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or

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