We are looking for a Service Engineer, who will perform mostly mechanical maintenance & service work, as well as occasional installation & commissioning.
A typical day would see you travel from the Hamilton office to our customers sites to complete service work. Occasionally you will be a required to stay away from home over night, to be close to a customer site.
What you will do
As a Service Engineer, you will :
Be willing to travel & to do some shift work as needed.
Be willing to take a diverse approach with equipment
Perform preventive maintenance activities.
Perform routine service activities
Adjust and trouble shoot control systems
Perform occasional installation & machine assembly.
Participate in the installation of relevant rebuilding / upgrade kits
Be able to act as site responsible for L1 and L2 Capital Equipment installations at customer sites
Inform relevant colleagues in a timely manner about Technical Issues you have discovered
Inform relevant team mates about ongoing service activities as well as of any issues affecting our customers or the quality of our service.
Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and your colleagues and ensure our reputation is sustained
Complete all work in accordance with Tetra Pak and Customer safety regulations and requirements, and in accordance with Tetra Pak standards and requirements regarding product quality and food safety.
Escalate all discovered food safety, quality assurance and regulatory issues.
Comply with all reporting requirements & maintain your understanding of all relevant technical documentation.
Conduct relevant customer training.
Deliver on KPI’s that focus on productivity, customer satisfaction, and contribute to our maintenance work sales margin and growth.
Who you are
We believe you have :
Proven experience in maintenance and / or repair work.
A professional approach to your duties, and take responsibility for service delivery
A willingness to learn & an interest to forge a challenging career in service delivery
Self motivation with a can do’ attitude when taking on day-to-day challenges
The ability to coach & mentor more junior colleagues, when needed
Food manufacturing industry experience would be an advantage
Experience in customer facing discussions & leading teams would be an advantage
We offer you
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers a spirit of innovation where our engineering experts drive visible results
Equal opportunity employment experience that values diversity and inclusion