Service Engineer
Tetra Pak
Hamilton, NZ
4d ago

Service Engineer

We are looking for a Service Engineer, who will perform mostly mechanical maintenance & service work, as well as occasional installation & commissioning.

A typical day would see you travel from the Hamilton office to our customers sites to complete service work. Occasionally you will be a required to stay away from home over night, to be close to a customer site.

What you will do

As a Service Engineer, you will :

  • Be willing to travel & to do some shift work as needed.
  • Be willing to take a diverse approach with equipment
  • Perform preventive maintenance activities.
  • Perform routine service activities
  • Adjust and trouble shoot control systems
  • Perform occasional installation & machine assembly.
  • Participate in the installation of relevant rebuilding / upgrade kits
  • Be able to act as site responsible for L1 and L2 Capital Equipment installations at customer sites
  • Inform relevant colleagues in a timely manner about Technical Issues you have discovered
  • Inform relevant team mates about ongoing service activities as well as of any issues affecting our customers or the quality of our service.
  • Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and your colleagues and ensure our reputation is sustained
  • Complete all work in accordance with Tetra Pak and Customer safety regulations and requirements, and in accordance with Tetra Pak standards and requirements regarding product quality and food safety.
  • Escalate all discovered food safety, quality assurance and regulatory issues.

  • Comply with all reporting requirements & maintain your understanding of all relevant technical documentation.
  • Conduct relevant customer training.
  • Deliver on KPI’s that focus on productivity, customer satisfaction, and contribute to our maintenance work sales margin and growth.
  • Who you are

    We believe you have :

  • Trade Certification
  • Proven experience in maintenance and / or repair work.
  • A professional approach to your duties, and take responsibility for service delivery
  • A willingness to learn & an interest to forge a challenging career in service delivery
  • Self motivation with a can do’ attitude when taking on day-to-day challenges
  • The ability to coach & mentor more junior colleagues, when needed
  • Food manufacturing industry experience would be an advantage
  • Experience in customer facing discussions & leading teams would be an advantage
  • We offer you

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers a spirit of innovation where our engineering experts drive visible results
  • Equal opportunity employment experience that values diversity and inclusion
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