Broker Relationship Associate
Heartland Bank
Melbourne CBD, NZ
5d ago

At Heartland Reverse Mortgages, we're looking for a fantastic Broker Relationship Associate to join our awesome team based in Melbourne, Australia.

Is this your next role?

As a relationship associate, you will develop, maintain and provide accurate and responsible relationship and service support to our distribution partners, including mortgage brokers, aggregators, and other Heartland Seniors Finance business partners.

You’ll deliver on our distribution strategy by nurturing relationships and develop opportunities to activate and switch on accredited and new brokers to broaden and service Heartland’s broker network.

You’ll strive to deepen, build and leverage relationships through strategic communication and marketing initiatives to existing brokers and intermediaries, while also helping to service our high value customers.

Does this sound like you?

You’ll have over 5 years’ experience in financial services and proven track record driving portfolio performance with brokers.

Passionate about your customers, you’re a great communicator who has strong relationship management skills. With a can do’ attitude, you enjoy helping your team and have outstanding attention to detail.

Happy to flex, you work at pace.

You’ll have :

  • Tertiary qualification in finance / business / economics / commerce / broking, or 5+ years’ mortgage industry experience is preferred.
  • An understanding of the third-party channel including Broker
  • Excellent stakeholder management skills with the ability to communicate, negotiate and influence at all levels
  • Excellent communication, negotiation and influencing skills
  • Mortgage / Security / Credit knowledge
  • MS Word, Excel and Access
  • Strong communication skills
  • Experience working with external / internal customers
  • A bit about us and what we do

    Heartland Group Holdings is an NZX / ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia, with its main Australian business being Heartland Reverse Mortgages.

    We provide Australasia’s best reverse mortgage, and award-winning savings and finance products to a diverse range of customers across Australia and New Zealand, including business owners, farmers and retirees.

    Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.

    Can you see yourself here?

    We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.

    We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, rainbow committee, wellbeing and sustainability groups).

    Some of our other benefits include :

  • Flexible working arrangements a mix of working in the office and at home to enhance your work / life balance
  • Breakfast supplied, fresh fruit, and Friday night snacks and drinks
  • Regular activities run by our Wellness Committee (such as Chinese New Year lunch and Christmas Quiz night dinner)
  • Te Reo Māori lessons
  • Occupational Counselling Support Program
  • Weekly Mindfulness
  • Diversity & Inclusion

    At Heartland, we’re proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.

    Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.

    Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter.

    In your application, feel free to let us know what your pronouns are (for example, she / her, he / him, they / them etc).

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