We are seeking experienced positive, friendly and enthusiastic Night Manager on a full-time basis for AVANI Metropolis Auckland Residences.
You will be joining a hard-working, professional and friendly team involved in the delivery of an outstanding service to our guests.
Conduct guest arrivals and departures.
Confidently provide personalised, proactive guest service
Impart your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards.
Maintain professional, open and honest communication to assist guests and make accurate bookings.
Ensure that all daily tasks are completed accurately and in a timely manner;
Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures;
Ensure guest queries and complaints are handled efficiently and effectively;
Manage the Reservations system in order to maximise bookings, availabilities and revenue streams
Reconcile daily finances and reporting statistical and financial information
Assist in general administration duties in the Front Office department and general duties across the Housekeeping, Maintenance and Food and beverage departments as required.
Work unsupervised and exercise initiative
To be successful
Minimum 2yrs Hotel experience
Demonstrated experience in Front Office Operations
Strong problem-solving skills
Join our positive and vibrant team and be rewarded with these team benefits :
Discounts on accommodation across all Minor Hotel brands
Discount when you visit any of our restaurants, cafes and bars
Paid Birthday Leave & Paid Vaccine Leave
Reward & Recognition programs
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
As an organisation, Minor Hotels have not mandated the vaccine as part of a team member’s employment. However, we will continue to comply with the health advice and government orders imposed.
We do have programs such as Vaccine Leave available to support team member's ability to access the vaccinations.