Senior Site Reliability Engineer | AIOps Platform
Auckland, New Zealand
6d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Working as a bridge between application technologies and customer support teams, Platform Management SRE’s work to take customer requirements and business information to support, design or re-design, develop, test and implement solutions.

The Core Services Enterprise Tools group are committed to Agile delivery with a focus on Automation and a DevOps approach.

About the Role

In this role as Senior Site Reliability Engineer in the AIOps Platform Management team, you will be providing technical support and expertise, testing new solutions, responding to feedback, and actively participating in future technology road mapping and implementation as well as maintaining and supporting those solutions as they roll throughout our business.

What you’ll do

As Senior Site Reliability Engineer AIOps Platform Management, you will be responsible for, but not limited to, the following :

  • Administer and support the AIOps suite of tools at the platform layer
  • Ensure critical integrations and automations are developed and maintained for the AIOps platform toolsets
  • Maintaining, developing and continuously improving existing software
  • Providing technical support and consultancy as required
  • Participating and driving in the evolution of the SRE function and capability
  • What you’ll bring

    What does success look like in this role? You will have a strong IT, business and / or computer science background; as well as solid technical skills.

    You will have excellent communication skills, proven ability in continual process improvement and the ability to manage stakeholder expectations.

    Prior experience with Microsoft, Unix / Linux, PHP, Monitoring & automation technologies and python scripting is important and you will ideally have experience working across a large, complex IT organisation, with a broad range of toolsets.

    Other qualities we are looking for include knowledge of governance and risk management practice in the service industry, and an understanding of Cloud and Cloud adoption.

    You will be highly adaptable and embrace change, you will promote diversity of thought and you know that making the odd mistake is ok as long as we learn from them.

    You will be used to dealing with competing priorities and pragmatic about decision making under those circumstances. You’ll be fun, enthusiastic and keen to develop both personally and for the organisation.

    The Nitty Gritty

    We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.

    We are local at heart, yet world-class in capability.

    Datacom is committed to the health and safety of its people and the wider community. Based on our site access requirements for this role, and / or potential customer site and customer’s vaccination requirements which are constantly developing, the successful applicant will need to be able produce evidence of being fully vaccinated against COVID-19, or a valid exemption.

    Datacom will consider whether any accommodations can be made for candidates who are partially vaccinated (with remaining vaccine doses booked), or who are unable to be vaccinated against COVID-19 and hold a valid exemption.

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