Company DescriptionThe Warehouse Group is the parent brand that owns and supports The Warehouse, Warehouse Stationery, Noel Leeming, and Torpedo7.
Based in Northcote, The Warehouse Group’s Store Support Office is home to over 1000 team members who work in centres of excellence, supporting all brands and locations across the Group.
Our speciality areas include People Support, Marketing, Technology, Finance, Logistics, and Customer Engagement but no matter which department you find yourself in, there is always an opportunity to support a range of brands, locations, and people.
Job DescriptionThis role sits as part of our Customer Care admin team, who play a crucial role within business, by assisting our phone-based customers and being brand ambassadors.
Reporting to the Customer Care Coach( team leader), the primary goal for our Administrators is to ensure that our customers are provided with an exceptional level of service, by achieving a resolution for both the customer and business, in a fast yet efficient manner.
The core duties for this role are : Responding to a high volume of customers enquiries via phone or email, in agreed time-frames, and taking ownership from start to resolution for our customers.
Processing and editing transactions where needed, issuing credits, and refunds, where validated.To identify opportunities to improve customer experience by decreasing customer effort.
Ensuring all customer conversations are recorded factually and concisely, without personal bias.Proactively record fraud cases into our Risk Register.
Cross check orders made via Finance Now.QualificationsWe are looking for a proactive, self-driven, team player, that truly gets what it means to be customer focused.
Working within our busy team, requires someone that operates with urgency and accuracy, attention to detail is paramount to the success of this role.
Further key skills and experience : 2+ years within an Administration based role, having exposure to basic accounting is advantageous but not essential.
Having previously worked in a call centre environment will set you a head of the pack.Ability to prioritize work load efficiently, whilst working autonomously or as part of a team.
A curious and inquisitive owners’ mindset’.Task and result orientated, ability to see a case through to completion.Excellent communication skills, both verbal and written.
Above all this role is about having the right attitude - we are after someone that prides themselves on their strong ethic and positive demeanor.
Additional InformationThese opportunities are a great foot in The Warehouse Group door; offering loads of development and insight about the Warehouse Group business with some good fun and laughs along the way.
We have some great staff perks and guarantee an energetic and fast paced environment.If this sounds like you and you want to be part of our story - apply now