Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
We are looking for an L&D Specialist. This exciting new role sits within the Customer Operations L&D Design team, which sits in the wider Global CO L&D team.
In this role you’ll design and develop world leading learning experiences for our global customer experience & customer success teams across four countries and six sites.
Our CO L&D team is a newly formed team, who have been enthusiastically collaborating to define the new onboarding programme for our Customer Experience teams.
Your work will ensure that learning for customer experience & customer success teams is sustainable, scalable and engaging.
You will lead key pieces of work, along with playing an integral role within the L&D team with a key focus on doing the best work of your life.
You will design and develop learning experiences that accelerate and improve speed to competency, uplift workforce capability and engagement, and build capability which leads Xeros to thrive, grow and delight for years to come.
This role requires the ability to move with an agile approach in a changing environment, whilst obsessively focusing on driving world class outcomes for Xero through beautiful learning experiences for our people.
Success looks like - The design and development of world leading learning programs and experiences which clearly demonstrate value are implemented successfully.
Xero is a Rainbow Tick certified employer.Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.
Please include a cover letter in your application, telling us why you’re a great fit for this position.