Service Now ITSM-L3/L4 ARCHITECT
Ontrack Systems Aus Pty Ltd
Auckland, Auckland, New Zealand
3d ago

Total 10+ years of experience in ITSM, ServiceNow and Java.

Must have knowledge of end to end implementation, customization and enhancement of ServiceNow and its integration with third party tools

Must have ability to do process flow analysis and process redesign.

Responsible for sharing the best practices and consultation throughout the technical design of the project.

Responsible for producing a detailed functional design document to match customer requirements.

Ability to co-team with the Technical Team to produce a technical specification for custom development and systems integration requirements

Should have knowledge of automation projects.

Strong desire to maintain current ServiceNow knowledge through self-study and utilization of available training.

Should be able to manage customer and business analysts, project managers and other stakeholders in the project.

SME of ServiceNow, should have experience in writing solution documents

Ready to travel

ITIL & ServiceNow certified (good to have)

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