Network Support Engineer II
F5 Networks
Auckland
5d ago

Overview

F5 Networks is the global leader in Application Delivery Networking. 49 of Fortune 50 companies rely on F5. The company's hardware, software, and virtual solutions help organizations address the relentless growth of voice, data, and video traffic to better support mobile workers and applications in the data centre, the network, and the cloud.

F5's extensible architecture provides application optimization, protection for applications and the network, and enhanced application reliability.

F5 helps organizations seamlessly scale cloud, data centre, and software-defined networking deployments to successfully deliver applications to anyone, anywhere, at any time.

F5 offers robust, scalable solutions that include both software and hardware.

The world's largest businesses, service providers, government entities, and consumer brands rely on F5's intelligent services framework to deliver and secure their applications and services while ensuring people stay connected.

Job Profile

The position of Network Support Engineer is designated as a key role in all aspects of technical support for F5 products.

The role is based in F5's Auckland office located in Auckland CBD.

The Network Support Engineer (NSE) provides remote enterprise assistance on F5 solutions to internal and external customers and F5 partners.

NSE handle multiple active cases of moderate scope where analysis of customer network environments and customer specific data requires a review of a number of factors to arrive at a conclusion which can work around, restore or resolve the customer's problem.

NSE aim to keep customers satisfied. They exercise judgment within an ISO certified Quality Management System set of defined procedures in order to build a plan of action and take appropriate action.

NSE are generally proficient with a number of troubleshooting tools and equipment in the course of providing resolutions to cases.

They build productive working relationships internally, to their peers, Escalation Engineers, and Managers, or related F5 departments and externally, to customers and partners.

NSE provide communication to our customers, by phone, email and / or WebEx, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.

Qualifications Requirements

LPIC, RHCSA, CCNA or CCNP or MCSE or comparable IT Certifications

Technical Skills Requirement

  • Deep understanding of TCP / IP Protocol, Networking and OSI model,
  • Thorough Knowledge of Protocols such as HTTP, SSL, FTP, DNS
  • Intermediate Linux Administration Skills
  • Hands-on technical experience with Internetworking / data centre operations including LAN / WAN operations.
  • Unix or GNU / Linux work experience (Red Hat, Ubuntu, Debian)
  • Some exposure to VMWare or equivalent hypervisors
  • Fundamental understanding of Routing, Switching, Firewalls & Proxy
  • Proficient with Windows Server and Client OS
  • Diagnose and solve system, server, workstation and network problems
  • Experience with popular Customer Relationship Management system. Siebel experience added advantage.
  • 3 years plus experience in System administration, Network Support, Enterprise IT Vendor Support or Comparable IT support skills
  • Non-Technical Skills Requirement

  • Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone via headset, and read printed material.
  • Ability to manage and monitor a personal work queue on an unsupervised basis
  • Evidence of building strong internal / external relationships within a team environment.
  • This job does require a degree of flexibility around work hours. Working in an environment where work hours are scheduled corresponding to Forecasted customers activity.
  • This role may be required to work outside of core business hours, including early morning, late evening, overnight, weekends, and / or holidays as needed.

    Typically works hours are scheduled in advance.

  • Analytical thinker with strong attention to detail.
  • Should be able to effectively relay technical information to customers of varying skill levels, including senior technical customer levels.
  • Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
  • We are global and hence there will be requirements to work certain NZ specific Public holidays Staff is compensated with time and a half and a day in lieu.
  • Occasional travel may be required (5-10% of work time).
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