F5 Networks is the global leader in Application Delivery Networking. 49 of Fortune 50 companies rely on F5. The company's hardware, software, and virtual solutions help organizations address the relentless growth of voice, data, and video traffic to better support mobile workers and applications in the data centre, the network, and the cloud.
F5's extensible architecture provides application optimization, protection for applications and the network, and enhanced application reliability.
F5 helps organizations seamlessly scale cloud, data centre, and software-defined networking deployments to successfully deliver applications to anyone, anywhere, at any time.
F5 offers robust, scalable solutions that include both software and hardware.
The world's largest businesses, service providers, government entities, and consumer brands rely on F5's intelligent services framework to deliver and secure their applications and services while ensuring people stay connected.
The position of Network Support Engineer is designated as a key role in all aspects of technical support for F5 products.
The role is based in F5's Auckland office located in Auckland CBD.
The Network Support Engineer (NSE) provides remote enterprise assistance on F5 solutions to internal and external customers and F5 partners.
NSE handle multiple active cases of moderate scope where analysis of customer network environments and customer specific data requires a review of a number of factors to arrive at a conclusion which can work around, restore or resolve the customer's problem.
NSE aim to keep customers satisfied. They exercise judgment within an ISO certified Quality Management System set of defined procedures in order to build a plan of action and take appropriate action.
NSE are generally proficient with a number of troubleshooting tools and equipment in the course of providing resolutions to cases.
They build productive working relationships internally, to their peers, Escalation Engineers, and Managers, or related F5 departments and externally, to customers and partners.
NSE provide communication to our customers, by phone, email and / or WebEx, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.
LPIC, RHCSA, CCNA or CCNP or MCSE or comparable IT Certifications
Technical Skills Requirement
Non-Technical Skills Requirement
This role may be required to work outside of core business hours, including early morning, late evening, overnight, weekends, and / or holidays as needed.
Typically works hours are scheduled in advance.