Service Delivery Manager
Intergen Limited
Auckland
7d ago

Auckland

Use your excellent service delivery experience to positively impact our customers and support a growing business

  • A multi-technology environment with clients in the public and private sectors
  • Establish meaningful relationships and deliver excellent service
  • Health Insurance - Cell phone allowance - Professional development pathways
  • Your Role

    We have a fantastic opportunity to join our growing Service Delivery team. Intergen was named Microsoft Country Partner of the Year 2018 and our continued growth relies on delivering the best services to our customers.

    As our newest Service Delivery Manager, you’ll ensure that Intergen is easy to do business with through streamlining processes and ensuring we’re following best practices to deliver the best possible outcomes.

    In this role you will :

  • Work to establish a meaningful understanding of your client’s solutions, technologies and their business in order to maximise Intergen’s ability to offer support and strategic insight.
  • Manage the billing, financials and reporting for your clients.
  • Support the whole contract lifecycle from negotiation to implementation, renewal and termination.
  • Act as the first point of escalation for Intergen’s resolver groups and clients, including stepping into the role of Incident Manager for major incidents.
  • Ensure a high standard of service performance by implementing the appropriate policies and procedures, monitor the delivery of services and evaluate client feedback to improve quality improvement processes.
  • Participate in solution review meetings, contributing thoughts and ideas to establish a high-quality service experience for Intergen's clients.
  • About you :

    To fit in with us, you will need to be passionate, motivated and client focused. You will be excited by the challenge presented by complex engagements and the opportunity to own relationships.

    You will gain credibility and trust with clients as you demonstrate your understanding of what it really means to deploy services successfully into a complex environment.

    You will

  • Likely have a solid working knowledge of the ITIL framework, with the wisdom of when to apply and when not to apply.
  • Have several years’ experience in a similar role in an IT vendor or Professional services environment.
  • Understand the challenges of technical service delivery, and how to lead people through those.
  • Have proven experience developing strong, lasting relationships with clients and technical teams.
  • Why Intergen?

    We want you to love it here as much as we love having you! So, aside from offering a great position in a close-knit team we offer a range of benefits that encourage personal and professional growth, from the little things like free fruit, and discounted gym memberships, to big things like Parental Package benefits and Career Development frameworks.

    To Apply

    If you are ready to apply, that is great! Apply with your CV by clicking the apply button below. We will get back to you in writing within 14 days.

    We really want to hear from you, even if it's just to ask some questions about this job, talk about salary, or to have a chat in confidence.

    Email Rachael, our Senior Recruitment Specialist at Rachael.chetty intergen.co.nz

    Apply
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