Service Desk Officer
WAIKATO
Cambridge, New Zealand
5d ago
  • Graduate / experienced opportunity
  • 1-year fixed-term contract (available from 12 July 2020) - potential to go permanent
  • Te Awamutu based but rostered to provide support in Cambridge
  • The Waipa District is a vibrant and highly developed area with an excellent central location. The district has a growing reputation as the 'Home of Champions' - with high-performance sports Rowing New Zealand, Cycling New Zealand, Canoe Racing New Zealand, and Triathlon New Zealand making Cambridge their home.

    We're in a massive growth phase and this is an exciting opportunity to join a successful, innovative and dynamic Council focused on its communities.

    We're looking for a passionate and solutions-focused individual with an aptitude for technology to join our busy Service Desk.

    You will be considered the 'face' of the information technology department where you will provide support for our internal customers by troubleshooting problems and providing solutions to their inquiries.

    Our ideal candidate will take pride in Service Support, hold a relevant IT certification or qualification and be able to demonstrate the following skills :

  • Prior experience in frontline IT support, with a strong focus on customer satisfaction, would be desirable but not essential
  • Excellent communication - both written and verbal
  • Good working knowledge of MS Office suite
  • Mobile device support
  • Service management principles
  • Our IT team is considered a key business partner working closely with internal customers to drive and deliver best in class support.

    You will be joining a team who are dedicated to providing a quality service to their users; if your technical knowledge, attention to detail, and can-do attitude would complement this service then you could be just who we are looking for!

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