Customer Care Specialist
Auckland City Couriers Ltd
Auckland, New Zealand, nz
5d ago
source : Ecadoo

Fastway Couriers has been established for 36 years and is the world s largest courier franchise The customer care specialist role will be joining a team that is responsible for our key clients handling customer escalations as well as learning all our Online Systems We are looking for someone that has a good work ethic reliable and punctual and ensures timely and professional handling of all incoming customer requests consistent with company policies There may also be some other administration duties from time to time that you will be assigned to We are a dynamic company with a fun working culture We are seeking reliable punctual flexible individuals that don t mind getting their hands dirty whilst at the same time enjoy customer interaction and providing swift and effective solutions to customer enquiries Other aspects of the role are Liaising with all Courier Franchisees Fleet Co Ordinators amp customers Replying to all emails in a timely fashion Online Enquiry investigations and freight forward returns bookings Accurate data entry Experience working in a logistics customer service environment would be an advantage Essential Criteria Strong problem solving skills analytical skills Excellent written and verbal communication skills Strong PC skills advanced Microsoft packages A confident outgoing amp strong willed personality A positive fun and happy demeanour A can do attitude Sense of urgency ability to work to tight time schedules Excellent phone manner We will be looking for the right attitude and willingness to learn and get stuck in from day one and who is excellent at multitasking can work autonomously as well as in a team environment and be able to work in a fast paced environment Applicants for this position should have NZ residency or a valid NZ work visa All enquiries to be emailed to Antoinette Edmondsantoinette edmonds fastway co nz

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