Technical Support Specialist
Concentrix
Wellington, NZ
3d ago

About the role

We are looking for Technical Support Specialist to join our team in our Wellington office. As a critical member of our team, you will provide inbound customer service to assist our clients in resolving their inquiries.

These enquires will be of a technical nature so high attention to detail is imperative.

Key responsibilities :

  • Receiving a high volume of inbound calls
  • Work with clients to understand their needs
  • Apply problem-solving to assist customers in resolving their inquiries
  • High volume data entry with attention to detail
  • What’s in it for you?

    We are offering an outstanding opportunity to move into a corporate environment, in a team that is supportive, friendly, and will set you up for success.

    If you are looking for an opportunity to move into a corporate environment, this could be the role for you!

  • Roster and Hours : Rotating Roster between 9 : 00AM-9 : 00PM with occasional Weekend and Public holiday work
  • Training : 4 weeks of paid training to fully equip you with the required skills
  • Progression : A clearly defined career pathway, means this is just the beginning of your story
  • Team Culture : Team culture is of great importance we build on this with incentives and team building days
  • Benefits : we offer a range of attractive discounts on products and services
  • Professional Development : We offer personal and professional development through dedicated upskilling and training.
  • Hourly Rate : $22.10 + Incentives + penalty rates where applicable
  • Start Date : August 2021
  • What are we looking for?

  • Demonstrable customer service experience
  • Flexibility with rostering and availability
  • Previous experience in an operational, service, or helpdesk support environment
  • Sound geographical knowledge of towns & regional areas within Australia
  • Excellent computer & communication skills
  • Active listening skills
  • Experience working with KPI's or targets
  • Resilience and openness to feedback
  • Financial service experience would be advantageous
  • Who are we?

    In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better.

    We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise, and exceptional customer experience centres.

    As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.

    Concentrix. A passionate company powered by passionate people.

    Successful candidates will be required to successfully complete pre-employment checks. All applicants must be at least 18 years of age and eligible to work in New Zealand.

  • There may be requirement to work / train from home, depending on the current Covid19 Alert Level.
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