Delivery Operations Co-ordinator
Datacom
Auckland, New Zealand
5d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview and Objectives

The Operations Co-ordinator is responsible for working on a wide range of activities across the Platforms and Data group to organise and progress the delivery of Professional Services work, support employee engagement and retention, and ensure internal operations run efficiently.

Tasks and Responsibilities

  • Project Coordination
  • Reporting and Administration
  • Service Delivery
  • Relationship Management
  • Planning, scheduling and coordination of staff
  • Assisting with the production and management of project documentation
  • Creation and updating of meeting minutes, logs and other project artefacts
  • Monthly performance analysis and reporting and analysis
  • Assisting with end of month financial administration
  • Supporting Service Line leaders to execute internal processes and procedures (ie onboarding, procurement, staff engagement activities), including identifying and implementing potential improvements to existing processes.
  • Actively engaging with Business Partners to support the delivery of services and new initiatives.
  • Building strong relationships across clients, delivery teams and internal business partners
  • The role requires a passion for correctness of data and details, a sense of accomplishment for completing tasks, and ability to validate both numeric and qualitative data in a logical manner.

    Knowledge, Skills, Work Experience & Qualifications

    Knowledge

  • Technology (including CRM, MyService / CASD)
  • Process management
  • Best practice knowledge of the key elements of the IT Project Management
  • Reporting tools such as Xtraction
  • Coordination of project teams and small projects
  • Excellent customer relationship building and management skills
  • Proven analytical and problem solving skills
  • High level of interpersonal skills including written, verbal and presentation skills
  • Use of Open Air ERP
  • 2 years’ work experience in project coordination role or role with similar skills within an IT Systems integrator or similar background
  • Extensive experience dealing at various customer levels (end users, management)
  • Industry certifications; Prince 2 Practioner or PMP Experience and certification in other areas will be looked upon favourably i.e. Tertiary education
  • About Datacom :

    We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

    We are local at heart, yet world-class in capability.

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